We accept order cancellation before the product is shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Time limit: same day after payment of the order
Returns and Exchange Policy
-Purchase may be returned or exchanged within 30 days of delivery date.
-Items must be unused, undamaged and in original packaging with all original labels, please ensure all items in packaging are intact! If this is not the case, the buyer will be responsible for all costs incurred and no refunds will be issued.
-Buyer is responsible for return shipping costs.
Here is our returns address:
Contact person: Claudia Bosscher
Address:
Arrowhead Creek 3
2241 MT Wassensar
The Netherlands
those that do not meet these criteria are not eligible for return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account again first.
Please contact your credit card company as it may take some time before your refund is officially posted. Then contact your bank. There is often some processing time before a refund is posted. If you have done all this and still have not received your refund, please contact us at info@gekopspeelgoed.nl.
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary. Consider using a trackable shipping service or ordering shipping i
